FREQUENTLY ASKED QUESTIONS
01. WHEN WILL I RECEIVE MY ORDER?
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02. HOW DOES SHIPPING WORK?
Door to door, We can courier straight to your home or office anywhere in Australia, New Zealand or the world
03. WHAT HAPPENS IF MY VELLIES DON'T FIT?
We work with standard sizes, we suggest that you go for the size you always wear.
However our vellies are made with 100% leather and leather being a natural material does stretch to fit, we cannot guarantee the fit because foot shapes are all different.
If you need a different size, we will gladly exchange the vellies for you (*shipping costs will apply) within 2 weeks after receiving your shoes, shoes needs to be in its original condition and packaging (to be sold again), if the shoe is worn or damaged we will not be able to exchange it.
04. HOW DO I KNOW MY SIZE?
We work with standard sizes. Take your standard size and order accordingly.
As this is natural leather, we do NOT work in half sizes, as the leather stretches
Our men's style vellies can be unisex, for the ladies we suggest you go one size down as the vellie sizes are made based on mens sizes, however this still depends on your foot shape, if you (ladies) have a broader foot it might be best to stick with the size you normally wear. We do however have a ladies vellies range the we can recommend for you.
05. HOW TO WALK IN MY VELLIES
It is normal if your feet hurt a little at first. We use 100% full-grain leather the leather needs time to shape to your foot, full grain, chrome tanned leather is soft and will take the form of you foot in no time. It usually only takes a few walking days (+/-2 days) to walk-in your vellies.